Privacy Policy

TruCost is operated by Robert K. McAfee, an independent software developer. This policy covers the TruCost website at trucost.app, including TruCost Enterprise, Find a Route and the Load Planner. Our phone apps have their own policies: Route Survey, the OTR Cost Calculator and Load Planner.

The demo account is shared

Everyone who tries TruCost with the demo login uses the same account, so anything you enter there can be seen and changed by other people using it. Do not put private or customer information in the demo.

What we collect

• Your account. If you have your own login: your email address, your name and a securely stored password.
• What you enter. Companies, contacts, loads, routes, surveys, quotes, documents, photographs and other records you add. Your company’s records are kept with your company’s account.
• Android tester sign-ups. If you sign up at /android: your email address, which we use to add you as a tester with Google and to send you updates about our logistics apps and software. Email us to be taken off the list.
• How the site is used. We record which pages are opened and what is done, such as a route asked for or a PDF made. Each record has a random session number, the login’s email address, and the approximate city and region of the connection. We use this to see what people use and to fix what breaks.
• Visits to our public pages. You don’t have to sign in for these. When you open a public page, such as our home page or a product page, we record the page, the name of the site whose link brought you (Facebook, for example), the approximate city and region of the connection, and a random number kept in your browser so that a repeat visit isn’t counted as a new person. We do not record your name, your email address or your IP address with it.

Who else handles it

We use these services to run the site. They receive only what they need for the job:

• Vercel and Supabase host the site, the login and the database.
• Google, Apple and HERE provide maps, addresses and mileage, so the places you look up are sent to them.
• Anthropic (Claude) is the AI service behind a few administrator lookup tools, which fill in a company’s public website, phone number or email address. Those tools send the company’s name and related details, not your survey or load records.
• Dropbox stores files only if your company chooses to connect it.
• Google receives a tester’s email address when we add them to an Android test.

What we do not do

• We do not sell your information.
• We do not show ads or use advertising trackers.

Keeping and deleting it

We keep your information while your account is active. To have your account and data removed, email support@trucost.app. We may keep records we are required to keep. Entries in the shared demo account may stay, because they are not tied to one person.

Children

TruCost is a business tool for adults. We do not knowingly collect information from children under 13.

Changes

If this policy changes, we will update the date at the top of this page.

Contact

Robert K. McAfee, operating as TruCost
support@trucost.app
(270) 645-2678