Support

Common questions

How do I pay for something?

Directly to the seller — cash, check, Zelle or Venmo. Once they accept your request, the order screen shows how they would like to be paid. The app never handles money.

Who can see my address?

Nobody, until you have an accepted order that needs it. A pickup shows you the seller's address; a delivery shows the seller yours; a meet-up shares neither. Everywhere else the app shows only a town and a rounded number of miles.

Why is nothing showing up near me?

Check that your ZIP code is filled in under Profile — it's what places you on the map. Then tap "Near me" at the top of the Shop and widen the radius. What counts as a neighbor is up to you.

Someone is behaving badly. What do I do?

Report the listing or the member from inside the app, and block them if you would rather not hear from them again. Blocking hides them from you and stops them messaging you. Serious problems can go to support@trucost.app and we will look into it.

How do I delete my account?

Profile, then Delete account. It removes your profile, your address, your listings and your messages. See the privacy policy for what a completed order keeps.

I'm not getting notifications.

Open iPhone Settings, find Sari-Sari Store, and check that Notifications are allowed. If you said no the first time it asked, that's where to turn it back on.